![]() Still confused if an Unauthorized Transaction" is the same as a "chargeback"? I know that sellers don't usually win chargebacks but this is an Unauthorized Transaction which should be pretty easy to prove that it was in fact authorized and the item was shipped and delivered to the buyer via the submitted tracking number. As far as I can tell, the buyer is not saying SNAD or INR just that they did not authorize the payment - even though it was purchased through their Ebay account and it was shipped and delivered to their address. In the Paypal resolution center it is listed as a "Unauthorized Transaction". I've been having a tough week and a half here and I just need some good advice. Would anybody suggest messaging the buyer and nicely reminding them about the item they purchased, when it it was purchased, and when it was delivered (or is this not advisable). This is my first Paypal case of any kind and I am confused as to what to do now. Is this a chargeback, as no money is being held and there is not a $20 Paypal chargeback fee on my Paypal account? Is Unauthorized Transaction the same as Unauthorized Use? Shouldn't the case have been closed in my favor by now (after inputting valid tracking number and calling Paypal)? 3 hours later and it is still open and under review by Paypal. After they verified that the tracking number stated that it was shipped and delivered to the correct city/zipcode they said it would be closed. ![]() I entered tracking number into Paypal Resolution Center then called Paypal and asked them to close the case in my favor. ![]() Buyer opens "Unauthorized Transaction" case on Paypal on 9/17/17. USPS tracking states delivered to the city/zipcode on Paypal transaction page. Paypal and Ebay said OK to ship and item was shipped to address on Paypal transaction page. Buyer purchased item on 7/6/17 it was delivered via USPS on 7/10/17. ![]()
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